Privacy Policy
1. General
This Privacy Policy explains how Rando.ge (“we” or “the company”) collects, uses, stores and protects the personal data of users (“you”) of the website rando.ge. By using the website you agree to this policy. The policy also covers the data we receive when you message our Facebook Page on Messenger (see section 2.4).
Data is processed in accordance with the legislation of Georgia, including the Law of Georgia on Personal Data Protection.
2. What data we collect
2.1. Account data: when you register or log in, we process your email address, your name and, if you sign in with a social account (Google), your profile picture.
2.2. Order and payment data: when you purchase a plan, we process your name, phone number, email, address, identification/tax number (for legal entities) and company name.
2.3. Technical data: to keep the website working properly we may process your IP address, browser and device type, and usage statistics.
2.4. Facebook Messenger data: when you message our Facebook Page (Rando.ge) on Messenger, we receive from Meta Platforms your name, your Messenger identifier (Page-scoped ID) and the content of the conversation (text and links to files you send). If you share your phone number in the conversation, we store it so we can contact you.
3. Why we use your data
We process your data to:
- create, authenticate and manage your account;
- process orders, handle payments and deliver our services;
- provide technical support and communicate with you;
- reply to enquiries sent on Messenger: conversations are stored in our internal CRM so our team can answer you and follow up on your request. We do not use Messenger data for advertising and we do not sell it;
- send marketing messages, only with your prior consent (opt-in);
- meet our legal obligations.
4. Payments
Online payments are processed by our payment provider (Flitt). We do not store full card details; they are handled securely by the banking system in line with the relevant security standards.
5. Third parties
We do not sell your data or disclose it to third parties, except where this is necessary to provide our services (for example the payment system, hosting providers, Google sign-in, and Meta Platforms for Messenger conversations) or where the law requires it. These partners act under their own privacy policies.
6. Cookies
The website uses essential cookies (for example to keep your login session secure). They are needed for the website to work correctly. You can manage cookies in your browser settings, but turning them off may limit some features of the website.
7. How long we keep data
We keep personal data only as long as needed to provide our services or to meet our legal obligations. When a service ends and there is no outstanding debt, the account and related data are deleted within a reasonable time. Messenger conversations are kept as long as they are needed to handle your enquiry and our cooperation, or until you ask us to delete them.
8. Data security
We use technical and organisational measures to protect your data, including secure (HTTPS/SSL) connections and encrypted passwords. However, no transfer of data over the internet can be guaranteed to be 100% secure.
9. Your rights
Under the legislation of Georgia, you have the right to:
- request information about the data we process about you;
- ask us to correct or update inaccurate data;
- ask us to delete your data or restrict its processing;
- withdraw your consent to marketing messages at any time.
To exercise these rights, contact us at info@rando.ge.
10. Data deletion
To have your data deleted (including your Facebook Messenger conversation), email info@rando.ge with the subject “Data deletion” and include your name and, for Messenger, the Facebook profile name you messaged us from. We will delete your data within 30 days and confirm by email. Data we are legally required to keep (for example accounting records) is kept only for the period the law requires.
11. Changes to this policy
We may update this policy from time to time. Changes take effect when they are published on the website. We recommend checking this page periodically.
12. Contact
For any question about this Privacy Policy, contact us at info@rando.ge.
This is a translation of the Georgian Privacy Policy. If the two versions differ, the Georgian version prevails.